We now offer a full dog and cat grooming service at Ingleby Dog Grooming
located within Ingleby Pet Supplies.
Full Grooms (dogs) include brush out, bath, dry, cut and style, face trim, paw balm and nail trim - prices start from £25.00
Full Grooms (cats) - from £30.00
Bath & Tidy includes brush, bath, dry, face, paw and bottom trim and tidy up and nail trim if required - prices start from £15.00
Bath & Blast is just a quick bath and dry off, your dog may still be damp when they leave - prices from £12.00
Nail Trimming - £5.00
Puppys First Groom - £15.00 for puppies up to 20 weeks.
Please note new customers will be asked to pay in advance
for the first appointment.
Customer Feedback -
Thank you very much for grooming Pringle he looks great! 24.2.16
Thank you for making Tess so welcome 18.2.16
Baileys Mum said she loves his new haircut!! 4.2.16
Thank you for doing a brilliant job with them, I highly recommend you,
Marley and Ozzy were so relaxed with you x 2.3.16
Please give our thanks to the dog groomer who made such a good job
of Jacks Trim 24.2.16
Just wanted to say thank you for looking after Cassie this morning,
she looks beautiful and we are really happy with the way she has been cut
(I think it’s the best cut she’s had). 18.3.16
Thank you for giving Millie a good cut see you in a couple of months! 13.4.16
Thank you for Cookies wonderful clip he looks amazing . 6.5.16
Thank you so much for Hamish's first groom ! 7.5.16
Thank you so much Poppy looks Fab especially her tuft ! We will be back ! 24.2.16
Took Lilly my Yorkie for a groom today, reallypleased with the result. Excellent friendly service and would definitely recommend. 30.4.16
Had my dog groomed here recently and I can highly recommend thank you 21.4.16
My dog Beau enjoyed her visit to the groomers today thank you 21.4.16
Thank you my dogs look beautiful and u look after them wonderfully, I am a proud Mama of two smart doggies 12.7.16
Shanell was fully groomed today she looks gorgeous I am so happy to find a local place to take her to Shanell will certainly be a regular customer very pleased with the service will highly recommend first class service 24.6.16
They (Pebbles&Bambam) both love their new hair cuts ! 21.6.16
Rigby loves his hair cut and loves visiting your shop, thank you ! x 14.6.16
Join our loyalty scheme, have 5 full grooms and get a bath & blast for FREE!!
Grooming Terms & Conditions
Health & Welfare: Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. We will, where possible tryto work positively with nervous dogs to help them relax. Occasionally during grooming a preexisting condition may be discovered which you may not have
been aware of. We will notify you of this so that you can seek veterinary advice if necessary.. Please inform us of any changes in your pet's health or temperament or your personal details to allow us to continue to provide a service tailored to your pet's needs.
Before Your Appointment: Please ensure your dog has had an adequate chance to relieve itself before you come to the shop. If your dog defecates or urinates during the grooming process and requires a second bath you will be charged appropriately.
Vaccinations: We ask that all dogs coming in for grooming are vaccinated. While it is highly unlikely, it is possible that diseases can be transmitted by contact with surfaces and equipment. So for the well being of your pet we ask to see proof of vaccination at the time of their first groom. If your dog is not vaccinated you will be asked to sign a disclaimer agreeing to leave the dog at your own risk. You should bear in mind that Parvovirus, Distemper, Leptospirosis and Hepatitis are all potentially fatal illnesses and can easily be passed by contact with objects or animals.
Normal Condition: It is assumed that you will bring your dog into the shop in Normal Condition. That is; that you groom your dog at home regularly between appointments, and that it you will present your dog at the salon in an unmatted and dry state. Any condition other than "Normal" will most
probably take longer to deal with and may incur additional charges.
Matted Dogs: In the event of any dog needing a shave down to remove matted fur, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other potential problems. The owner will be notified before any action is taken. No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2007.
Fleas: Ingleby Pet Supplies strives to be a flea/tick free environment. If the dog(s) have a flea or tick infestation Ingleby Pet Supplies will ask that the owner cancels with at least 48 hours notice and reschedules the appointment once the flea or tick problem is under control. If fleas are found on the dog(s) Ingleby Pet Supplies will bath the dog(s) in a flea shampoo and subsequently treat the studio. If the infestation is bad this may incur an additional £10 charge on the grooming bill. If ticks are found they can be removed with permission from the owner. We can also supply flea and tick treatments for use on your pet and in the household for an additional charge.
Dangerous Dogs: The owner (or other responsible person) agrees to inform Ingleby Pet Supplies prior to grooming if the dog has bitten or has aggressive tendencies. Ingleby Pet Supplies reserve the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff or other dogs in the shop. Unless this has been discussed and agreed beforehand we reserve the right to turn your dog away without grooming it.
We draw your attention to The Dangerous Dogs Act 1991. If we are unable to complete a groom due to behavioural problems or aggression you will be charged 50-100% of the price of a full groom depending on the time spent before the procedure had to be abandoned.
Accidents & Emergencies: Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom Ingleby Pet Supplies will seek emergency veterinary treatment. All costs will be at the owner's expense unless proven to be an issue caused by Ingleby Pet Supplies.
Timekeeping/Cancellations: We work on a strict appointment only basis, one in, one out. We do not crate your dog at any time. Therefore it is important to try to arrive on time for your appointment. If you arrive more than 15 minutes late for an appointment it will be classed as a cancellation and you may be
required to re-book for another time and day. You may be asked to pay in advance for your next appointment.
Most grooms take between 1 - 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet. It is advisable not to enter the grooming studio before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections may incur an extra charge of £5 every 15 minutes or part of as this could prevent the groomer from starting work on the next dog.
If you need to cancel your appointment we ask that you respect the fact that as a small business we may find it difficult to fill your appointment at short notice. Please try to give at least 48 hours notice.
Customers who persistently 'no show' or same day cancel may be asked to pay for future appointments in advance (non refundable) or may be refused future appointment.
PAYMENT IN FULL IN ADVANCE FOR FIRST APPOINTMENT
Due to the high number of ‘no shows’ or ‘same day cancellations’ by new customers we have decided to charge in advance to secure the first appointment.
This is a non-refundable security payment. If the customer does not attend the appointment the payment WILL NOT be refunded.
We will allow new customers to reschedule their appointment and move the payment to the new date and time with a minimum 48 hours notice.
Any reschedules within the 48 hour notice period will incur the full charge of the groom which was paid upon booking and a new appointment will then need to be paid for in advance.
We will not book the appointment into our diary until the payment has been made either in store or by card over the phone. Proof of payment will be kept in the diary. Copy of proof of payment is available on request.
Customers who book their first appointment online will be contacted and asked for payment over the telephone.
Any queries or disputes over payment/rescheduled appointments and loss of security deposit must be directed to myself - Dawn to consider and contact the customer to discuss further.
Photographs: By agreeing to our Terms and Conditions you are consenting to us using before and after photos of your dog on our website, social media and advertising literature. If you would prefer us not to use photos of your dog please let us know in advance.
Ingleby Pet Supplies are members of the Pet Industry Federation.
Ingleby Pet Supplies registered vet is Jacqui Patterson, Preston Farm, Stockton.
We are insured through RSA - please note our insurance does not cover us for expressing Anal Glands.
Ingleby Dog Groming LTD/Company number 10218443 is owned by Ingleby Pet Supplies LTD.