Here you will find answers to our frequently asked questions. Scroll down to view our Privacy Policy.


Can I place an order over the phone?

Yes you can place an order over the phone. Any non stock items would need to be paid for at the time of ordering. When your order is in stock we will contact you to arrange collection or delivery. 01642 763151 is our contact number.


Do you deliver ?

We can deliver orders over £20.00 ourselves free of charge to TS17 postcodes. It may be possible to set a delivery date and time. We cannot set a date and time for any special order items which are delivered direct to your home address from the supplier. Items ordered from the website will incur the relevant carriage charge. We use Royal Mail for small economy orders under 2kg and UK Mail for next day service. Fully tracked with a timed slot.


Do I need to be in to sign for my delivery?

Yes someone over the age of 16 would need to be home to accept the delivery.


How long will my delivery take to arrive?

Most items can be dispatched within 3-5 working days. Special order items may take a little longer we will let you know the lead time when you place your order. Normally no longer than 7 working days. We do offer Click & Collect and Express service options in the checkout. (Please note the express service will not change the dispatch date but you would expect to get the item quicker than the economy service). Not everything listed is kept in stock and some items are ordered in specifically to satisfy your order.


How do I find product information?

If you need detailed information about a product we sell please ask, we will try our best to obtain the relevant information from the supplier.


Why can't I order everything you sell in the shop online?

Not everything has been added to our website and Ebay shop yet please bear with us we are still working on it ! 


Is your online shop secure?

Yes. We use Paypal to process our transactions. 


How do I return a faulty item?

If you buy a product that is faulty or damaged we will be happy to offer an exchange or refund. Please return the product to the store at your earliest convenience.


You don't stock the product I need can you order it in for me ?

Yes. If we don't stock what you need we will certainly check if it is available through one of our suppliers and try our best to obtain it for you. We have access to 1000's of products through our wholesalers and direct supply chain.


Can I bring my dog to your store?

Yes of course we would love to meet your dog !


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information? - When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect information? - We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we store information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we contact you? - We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at  or send us mail to: 3 Keld House, Allensway, Thornaby TS17 9HA


Updates - .We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

© 2020 Ingleby Pet Supplies LTD. Unit 3C Keld House, Thornaby TS17 9HA. Company number 08881395. VAT registered 217343916.

Ingleby Dog Grooming LTD. Unit 3C Keld House, Thornaby TS17 9HA. Company number 10218443.

Independent pet supplies shop serving Ingleby Barwick, Yarm, Stockon, Thornaby, Middlesbrough, Kirklevington, Hemlington, Coulby Newham, Eaglescliffe, Darlington, Hartlepool, Billingham, Norton, Redcar, Guisbrough, Skelton, Stokesley, Northalleton, Maltby, Hilton, Seamer, Wynyard.

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