Customer Update - Close Contact Services Oct 2020.

We normally offer several services in store that involve us coming into close contact with either you or your pet. Due to restrictions with social distancing, health & safety guidelines and industry advice we are still unable to offer these services.

Stand Alone / Walk In - Nail Trimming (dogs, cats, rabbits & guinea pigs).

Harness Fittings

Coat Fittings

These services cannot be achieved safely whilst maintaining social distance as animals often need to be held or restrained. Therefore we would require an appropriately trained second person to provide the assistance. Adequate protection between the member of staff and assistant should be at minimum following the 1m+ rule, which is not possible during a nail trim for example. Industry guidelines also state that we are not to handle the owners belongings eg collar, lead, harness, travel case due to the risk of transmission of Covid-19. The virus is known to be able to survive on plastic for up to 6 days.

After a risk assessment carried out in May we decided that the services listed above are not practical in our business for the foreseeable future.

This will be reviewed once social distancing restrictions are no longer in place.

*Nail trims are still carried out as part of a full groom or bath & tidy service.



Unit 3C Keld House



TS17 9HA

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© 2020 Ingleby Pet Supplies LTD. Unit 3C Keld House, Thornaby TS17 9HA. Company number 08881395. VAT registered 217343916.