Customer Update - Oct 2020

We would just like to reassure customers none of the recent changes regarding Covid-19 have impacted on our business, we have always been and remain to be a Covid Safe workplace and safe shopping environment. So just as a reminder here are our guidelines for a stress free shopping trip to Ingleby Pet Supplies.

Where possible only one member of the household should enter the shop.

We are limited to a maximum of 3 customers in the shop at any time.

Unless exempt all customers are required to wear a face cover. If you rely on lip reading please indicate to us and we will remove our masks.

We are NOT accepting cash. (This has been the case since March). Card or contactless payment only. We can accept contactless up to £45.00.

Please follow the one way system, this may seem silly in such a small shop but our aisles are less than 2m wide so it makes it difficult to pass other customers safely.

We have hand sanitiser at the door and ask that you only handle stock you intend to purchase.

Please do not remove your facemask to speak to staff or other customers, please do not touch staff and please do not touch other customers dogs without asking first.

Dogs are welcome however they must be kept on a short lead at all times. Staff are discouraged from touching animals from multiple households so please do not be offended if we do not pet your dog.

Extra cleaning is carried out throughout the day on all touchpoints. The front door remains open at all times* to allow for ventilation of the shop. Deep cleans are carried out at the end of each day in the shop and grooming salon.